ServiceNow and Boomi have formed a strategic partnership to improve customer experiences by implementing AI-powered self-service and intelligent automation. ServiceNow, known for its robust AI platform for business transformation, will integrate Boomi’s next-generation API Management capabilities with its Automation Engine. This integration aims to provide comprehensive visibility across users' API landscapes, improving governance and operational efficiency. Boomi, a key customer of ServiceNow, will leverage the ServiceNow App Engine to streamline customer support and expand self-service options, utilizing the unified platform to eliminate data silos and simplify internal processes.
Boomi, a leader in intelligent integration and automation, is committed to simplifying and streamlining complex business processes for its customers. By integrating its platform with ServiceNow's automation solutions, Boomi will enhance collaboration, drive operational efficiency, and deliver more personalized business transformation. This collaboration, which also includes the deployment of Boomi’s lightweight API Management solution to ServiceNow’s customers, underscores the companies’ shared vision of leveraging AI to empower enterprises, drive innovation, and achieve business agility on a global scale. The new offerings are expected to be available later this year.
